Privacy Policy

Introduction

This is the privacy policy of Double Ro Ltd. and its affiliates and subsidiaries (the “Company” or “us”). ("Company" or "We"). We respect your privacy and are committed to protecting it through our compliance with this policy.

This policy describes the types of information we may collect from you or that you may provide to us when you visit the website www.elephantstock.com (our "Website") or otherwise communicate with us.

Please read this policy carefully to understand our policies and practices regarding your information and how we will treat it. If you do not agree with our policies and practices, your choice is not to use our Website. By accessing or using the Website, the merchandise, services and applications (the “Services”) in any manner, you agree to this privacy policy and you consent that we will collect, use, and share your information as disclosed in this policy.

What does this Privacy Policy cover?

This policy applies to personally identifiable information that we collect when you are accessing or using our Services. This includes information that we collect:

  • On the Website.
  • In email, text, and other electronic messages.
  • When you interact with our advertising and applications on third-party websites and services, if those applications or advertising include links to this policy.

The policy does not apply to the practices of companies that we don’t own or control. This includes information collected by:

  • Any third party, including through any application or content (including advertising) that may link to or be accessible from or on the Website.

Changes to the Policy

We are constantly working to improve our Services so we may need to change this policy from time to time. We will alert you to changes by placing a notice on the Website, by sending you an email, and/or by some other means. Your continued use of our Services after we make changes is deemed to be acceptance of those changes, so please check the policy periodically for updates.

Children Under the Age of 16

Our Website is not intended for children under 16 years of age. No one under age 16 may provide any information to or on the Website. We do not knowingly collect personal information from children under 16. If you are under 16, do not use or provide any information on this Website or through any of its features, register on the Website, make any purchases through the Website, use any of the interactive or public comment features of this Website, or provide any information about yourself to us, including your name, address, telephone number, email address, or any screen name or user name you may use. If we learn we have collected or received personal information from a child under 16 without verification of parental consent, we will delete that information. If you believe we might have any information from or about a child under 16, please contact our Privacy Compliance Officer by email to Support@elephantstock.com or by mail to ElephantStock, Attention: Privacy Compliance Officer, 2025 Midway Road, Suite A, Carrollton, Texas 75006

Information We Collect About You and How We Collect It

We collect several types of information from and about users of our Website, including information:

  • By which you may be personally identified, such as name, postal address, e-mail address, telephone number, or other identifier by which you may be contacted online or offline ("personal information");
  • That is about you but individually does not identify you; and/or
  • About your internet connection, the equipment you use to access our Website, and usage details.

We collect this information:

  • Directly from you when you provide it to us.
  • Automatically as you navigate through the site. Information collected automatically may include usage details, IP addresses, and information collected through cookies, web beacons, and other tracking technologies.
  • From third parties, for example, our business partners.

Information You Provide to Us
The information we collect on or through our Website may include:

  • Information that you provide by filling in forms on our Website. We may also ask you for information when you enter a contest or promotion sponsored by us, and when you report a problem with our Website.
  • Records and copies of your correspondence (including email addresses), if you contact us.
  • Your responses to surveys that we might ask you to complete for research purposes.
  • Details of transactions you carry out through our Website and of the fulfillment of your orders.
  • Your internet or network activity including your search queries on the Website.

You also may provide information to be published or displayed (hereinafter, "posted") on public areas of the Website, or transmitted to other users of the Website or third parties (collectively, "User Contributions"). Your User Contributions are posted on and transmitted to others at your own risk. Please be aware that no security measures are perfect or impenetrable. Additionally, we cannot control the actions of other users of the Website with whom you may choose to share your User Contributions. Therefore, we cannot and do not guarantee that your User Contributions will not be viewed by unauthorized persons.

Cookies and Automatic Data Collection Technologies
As you navigate through and interact with our Website, we may use automatic data collection technologies to collect certain information about your equipment, browsing actions, and patterns, including:

  • Details of your visits to our Website, including traffic data, location data, logs, and other communication data and the resources that you access and use on the Website.
  • Details of your cart activity (e.g., what you have placed in the cart and when your cart has been abandoned).
  • Information about your computer and internet connection, including your IP address, operating system, and browser type.

We also may use these technologies to collect information about your online activities over time and across third-party websites or other online services (behavioral tracking). Your browser may offer you a “Do Not Track” option, which allows you to signal to operators of websites and web applications and services (including behavioral advertising services) that you do not wish such operators to track certain of your online activities over time and across different websites. Our Services do not support Do Not Track requests currently.

The information we collect automatically includes personal information; we may maintain it or associate it with personal information we collect in other ways or receive from third parties. It helps us to improve our Website and to deliver a better and more personalized service, including by enabling us to:

  • Estimate our audience size and usage patterns.
  • Store information about your preferences, allowing us to customize our Website according to your individual interests.
  • Speed up your searches.
  • Recognize you when you return to our Website.

The technologies we use for this automatic data collection may include:

  • Cookies (or browser cookies). A cookie is a small file placed on the hard drive of your computer. You may refuse to accept browser cookies by activating the appropriate setting on your browser. However, if you select this setting you may be unable to access certain parts of our Website. For example, our website uses a cookie to determine when a cart has been abandoned and this information is used to send cart reminder messages to you via SMS. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you direct your browser to our Website.
  • Web Beacons. Pages of our Website and our e-mails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of certain website content and verifying system and server integrity).

Third-Party Use of Cookies and Other Tracking Technologies

We may use the data we collect to customize content for you that we think you might like, based on your usage patterns. We may also use it to improve the Services – for example, this data can tell us how often users use a particular feature of the Services, and we can use that knowledge to make the Services interesting to as many users as possible. For example, we use conversion tracking Facebook Pixels, Pinterest Tags, LinkedIn Insight Tags, TikTok Pixels, Snapchat Pixels, and Google Tags to measure and record how efficient our advertisements are for research purposes. However, these companies may connect the data with your account and use the data for their own advertising purposes, in accordance with their current privacy policy, which you can find at the following links: Facebook, Pinterest, LinkedIn, TikTok, Snapchat, and Google..

Some content or applications, including advertisements, on the Website are served by third parties, including advertisers, ad networks and servers, content providers, and application providers. These third parties may use cookies alone or in conjunction with web beacons or other tracking technologies to collect information about you when you use our website. The information they collect may be associated with your personal information or they may collect information, including personal information, about your online activities over time and across different websites and other online services. For example, Hotjar is a technology service that helps us better understand our users’ experience (e.g. how much time they spend on which pages, which links they choose to click, what users do and don’t like, etc.) and this enables us to build and maintain our service with user feedback. Hotjar uses cookies and other technologies to collect data on our users’ behavior and their devices. Hotjar is contractually forbidden to sell any of the data collected on our behalf. Other third parties may use the information collected to provide you with interest-based (behavioral) advertising or other targeted content. For example, we use Criteo to provide advertising services. Criteo uses cookies and other technologies to collect data on our users’ behavior and their devices. You may disable all Criteo Services by going here. For further information about Google Advertising, click here. For further information about Microsoft advertising, click here.

We do not control third parties' tracking technologies or how they may be used. If you have any questions about an advertisement or other targeted content, you should contact the responsible provider directly. For information about how you can opt out of receiving targeted advertising from many providers, see Choices About How We Use and Disclose Your Information.

How We Use Your Information

We use information that we collect about you or that you provide to us, including any personal information:

  • To present our Website and its contents to you.
  • To provide you with information, products, or services that you request from us.
  • To fulfill any other purpose for which you provide it.
  • To provide you with notices about your account.
  • To carry out our obligations and enforce our rights arising from any contracts entered into between you and us, including for billing and collection.
  • To notify you about changes to our Website or any products or services we offer or provide though it.
  • To allow you to participate in interactive features on our Website.
  • In any other way we may describe when you provide the information.
  • For any other purpose with your consent.

We may also use your information to contact you about goods and services that may be of interest to you. If you do not want us to use your information in this way, please check the relevant box to unsubscribe. For more information, see Choices About How We Use and Disclose Your Information.

Disclosure of Your Information

We may disclose personal information that we collect or you provide as described in this privacy policy:

  • To our subsidiaries and affiliates.
  • To contractors, service providers, and other third parties we use to support our business. For example, we use Gorgias (to provide ecommerce customer service and help desk services), Aftership (to provide shipment tracking services), Formspree (to provide services relating to forms that are used on our website), and Cloudinary and Upload Care (to provide a platform for customers to upload user-generated content such as images). When you provide your personal information in connection with these services, you do so pursuant to both our privacy policy and the privacy policies of those third parties which can be found at the following links: Gorgias, Aftership, Formspree, Cloudinary, Uploadcare, RTB House. Please note, however, that if you have opted-in to text messaging from us, the above does not apply to your opt-in and consent data. Text messaging originator opt-in data and consent information will not be disclosed to any third parties.
  • To a buyer or other successor in the event of a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of the Company’s assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which personal information held by the Company about our Website users is among the assets transferred.
  • To fulfill the purpose for which you provide it.
  • For any other purpose disclosed by us when you provide the information.
  • With your consent.

We may also disclose your personal information:

  • To comply with any court order, law, or legal process, including to respond to any government or regulatory request.
  • To enforce or apply our Terms of Use and other agreements, including for billing and collection purposes.
  • If we believe disclosure is necessary or appropriate to protect the rights, property, or safety of the Company, our customers, or others.

Choices About How We Use and Disclose Your Information

We strive to provide you with choices regarding the personal information you provide to us. We have created mechanisms to provide you with the following control over your information:

  • Tracking Technologies and Advertising. You can set your browser to refuse all or some browser cookies, or to alert you when cookies are being sent. If you disable or refuse cookies, please note that some parts of this site may then be inaccessible or not function properly.
  • Promotional Offers from the Company. If you do not wish to have your email address/contact information used by the Company to promote our own or third parties' products or services, you can opt-out / unsubscribe by clicking on the unsubscribe link in the email, or by by sending us an email stating your request to Support@elephantstock.com. This opt out does not apply to information provided to the Company as a result of a product purchase, warranty registration, product service experience or other transactions.
  • Requests for Deletion. You may request that we delete any of the personal information that we have collected. To request deletion of your personal information, please send an email to Support@elephantstock.com or contact us by mail to ElephantStock, Attention: Privacy Compliance Officer, 2025 Midway Road, Suite A, Carrollton, Texas 75006. Only you, or someone legally authorized to act on your behalf, may make a request to delete your personal information. To designate an authorized agent you must provide the authorized agent written, signed permission to make the verifiable consumer request on your behalf.

We do not control third parties' collection or use of your information to serve interest-based advertising. However, these third parties may provide you with ways to choose not to have your information collected or used in this way. You can opt out of receiving targeted ads from members of the Network Advertising Initiative ("NAI") on the NAI website.

Additionally, you can manage your Facebook Ad Preferences here.

You can manage your Pinterest Ad Preferences here.

You can manage your Snapchat ad preferences here.

You can manage your TikTok personalized ad settings here.

You can opt-out of Google Analytics tracking by installing a browser add-on here.

You can opt-out of Microsoft personalized ads here.

Your California Privacy Rights

If you are a California resident, California law may provide you with additional rights regarding our use of your personal information. To learn more about your California privacy rights, visit our Supplemental Privacy Notice for California Residents.

California's "Shine the Light" law (Civil Code Section § 1798.83) permits users who are California residents to request certain information regarding our disclosure of personal information to third parties for their direct marketing purposes. To make such a request, please send an email to Support@elephantstock.com or contact us by mail to ElephantStock, Attention: Privacy Compliance Officer, 2025 Midway Road, Suite A, Carrollton, Texas 75006

Data Security

We have implemented measures designed to secure your personal information from accidental loss and from unauthorized access, use, alteration, and disclosure.

Our store is hosted on Shopify Inc. They provide us with the online e-commerce platform that allows us to sell our products and services to you. When you purchase something from our store, Shopify stores your data on a secure server behind a firewall. If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data in accordance with the Payment Card Industry Data Security Standard (PCI-DSS). For more insight, you may also want to read Shopify's Security Measures, Shopify's Terms of Service, and Shopify's Privacy Policy.

The safety and security of your information also depends on you. Where we have given you (or where you have chosen) a password for access to certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we do our best to protect your personal information, we cannot guarantee the security of your personal information transmitted to our Website. Any transmission of personal information is at your own risk. We are not responsible for circumvention of any privacy settings or security measures contained on the Website.

Contact Information

To ask questions or comment about this privacy policy and our privacy practices, please contact us at Support@elephantstock.com or ElephantStock, Attention: Privacy Compliance Officer, PO Box 835987, Richardson, Texas 75083